Ever wonder how some businesses choose subcontractors? When talking to current or potential property management clients we often get the question, "Who do you use to clean carpets, re-key locks, etc..." Most of the companies we subcontract work to were screened by our management team. We are a smaller company and we like to work with similar small businesses. Here are some things we look for:
Responsiveness: Can you get the owner on the phone? On his/her cell phone? How long does it take for them to call back? Do they provide good information over the phone or through email? How quickly can they get to a job?
Reliability: Can they give you any references on past work done? Do they keep rescheduling?
Pricing: Are they comparable to other companies in town? Are their prices so low that you wonder how legitimate the company is?
Personality: You may not agree with me on this one but we enjoy working with people and companies we like. What is their attitude or mission? Schedule a face-to-face meeting and see if you click.
Sometimes we'll try a company out a couple times and then not use them again. Maybe they're a new company and don't have a track record yet. Everyone has to start somewhere!
I will say that we appreciate feedback from our clients. Think about giving the company some constructive criticism so they can either fix their mistake or learn for next time.
Submitted by Oxford Property Management
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